Privacy Policy
Your privacy matters to us. We're committed to protecting your personal information.
Introduction
At brelunaxmedia (brelunaxmedia.sbs), we understand that your privacy is fundamental to your trust in our financial analysis platform. This comprehensive privacy policy explains how we collect, use, protect, and share your personal information when you use our services. We believe in transparency – you should know exactly what happens with your data.
Our commitment goes beyond legal compliance. We've designed our systems with privacy in mind from the ground up, ensuring that your financial data remains secure while we provide you with powerful analysis tools. This policy applies to all users of our platform, regardless of how you access our services.
Information We Collect
Personal Information
When you create an account or use our services, we collect information that helps us provide personalized financial analysis. This includes your name, email address, phone number, and billing information. We also collect professional information like your company name and role to better understand your analytical needs.
| Data Type | Purpose | Collection Method |
|---|---|---|
| Account Information | User authentication and account management | Registration form |
| Financial Data | Analysis and reporting services | File uploads and API connections |
| Usage Analytics | Service improvement and feature development | Automated tracking |
| Communication Data | Customer support and service updates | Support tickets and email interactions |
Financial Data
The heart of our service involves processing your financial information. This includes transaction data, account balances, investment portfolios, and any other financial records you choose to analyze through our platform. We understand this is sensitive information, and we treat it with the highest level of security and confidentiality.
Technical Information
Our systems automatically collect technical information to ensure optimal performance and security. This includes your IP address, browser type, operating system, device information, and usage patterns. We also collect information about how you interact with our platform to improve user experience and identify potential issues.
How We Use Your Information
We use your information to deliver the financial analysis services you've requested. This means processing your data through our analytical engines, generating reports, and providing insights that help you make informed financial decisions. We also use your information to maintain and improve our platform.
Important: We never use your financial data for purposes other than providing you with analysis services. We don't sell your information to third parties, and we don't use it for advertising or marketing purposes without your explicit consent.
Data Security Measures
Protecting your financial data is our top priority. We've implemented multiple layers of security to ensure your information remains safe from unauthorized access, data breaches, and other security threats. Our security measures are regularly updated to address emerging threats and vulnerabilities.
All data transmission between your device and our servers is encrypted using industry-standard protocols. We maintain secure data centers with physical security measures, and our staff undergoes regular security training. We also conduct regular penetration testing and security assessments to identify and address potential vulnerabilities.
In the unlikely event of a security incident, we have comprehensive response procedures in place. We'll notify affected users promptly and work with relevant authorities to investigate and resolve any issues. We maintain detailed logs and monitoring systems to detect and respond to security threats in real-time.
Data Sharing and Third Parties
We maintain strict control over your data and limit sharing to essential service providers who help us deliver our platform. Any third-party service providers we work with are carefully vetted and required to maintain the same high standards of data protection that we uphold.
Service Providers
We work with trusted service providers for specific functions like cloud hosting, payment processing, and customer support tools. These providers only access the minimum amount of data necessary to perform their services, and they're bound by strict confidentiality agreements.
Legal Requirements
We may share your information when required by law, such as responding to valid legal requests, court orders, or regulatory inquiries. We'll notify you of such requests unless prohibited by law, and we'll only share the minimum information required to comply with the legal obligation.
Business Transfers
In the event of a merger, acquisition, or sale of business assets, your information may be transferred to the new entity. We'll notify you of such changes and ensure that your data continues to be protected under the terms of this privacy policy or a similar privacy policy.
Your Privacy Rights
You have significant control over your personal information. We believe in empowering our users with comprehensive privacy rights that go beyond what's legally required. You can exercise these rights at any time through your account settings or by contacting our privacy team.
Access Your Data
You can request a complete copy of all personal information we have about you. We'll provide this information in a structured, machine-readable format within 30 days of your request.
Correct Your Information
If you notice any inaccuracies in your personal information, you can update it directly through your account settings or request corrections from our support team.
Delete Your Data
You can request deletion of your personal information. We'll permanently remove your data from our systems, though we may retain some information for legal compliance purposes.
Data Portability
You can request your data in a portable format that allows you to transfer it to another service provider. We support standard data formats for easy migration.
Restrict Processing
You can request that we limit how we process your information. This might be useful if you're disputing the accuracy of your data or the lawfulness of processing.
Object to Processing
You can object to certain types of data processing, particularly for marketing purposes. We'll honor these requests unless we have compelling legitimate grounds for processing.
Data Retention
We retain your personal information only for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Different types of data have different retention periods based on their purpose and legal requirements.
Account Information: Retained for the duration of your account plus 7 years for financial record-keeping requirements.
Financial Analysis Data: Retained for 5 years after last access, or until you request deletion.
Usage Analytics: Aggregated and anonymized data may be retained indefinitely for service improvement purposes.
Communication Records: Support tickets and communications retained for 3 years for quality assurance.
When data reaches the end of its retention period, we securely delete it from our systems. For financial data, we use secure deletion methods that ensure the information cannot be recovered. We also regularly review our retention practices to ensure we're not keeping data longer than necessary.
International Data Transfers
Our primary data processing occurs within Australia, but we may transfer your information to other countries where our service providers operate. When we do transfer data internationally, we ensure appropriate safeguards are in place to protect your privacy rights.
We use standard contractual clauses, adequacy decisions, and other legal mechanisms to ensure that your data receives the same level of protection when transferred internationally. We regularly review the privacy laws and practices of countries where we transfer data to ensure ongoing compliance.
Cookies and Tracking
We use cookies and similar tracking technologies to enhance your experience on our platform. These technologies help us remember your preferences, maintain your login session, and understand how you use our services. You can control cookie settings through your browser preferences.
Essential cookies are necessary for the platform to function properly and cannot be disabled. These include session cookies that maintain your login state and security cookies that protect against fraud. Analytics cookies help us understand user behavior and improve our services, while preference cookies remember your settings and customizations.
Children's Privacy
Our financial analysis platform is designed for adults and business use. We do not knowingly collect personal information from children under 18 years of age. If we discover that we have collected information from a child, we will delete that information immediately and take steps to prevent future collection.
If you believe we have collected information from a child, please contact us immediately so we can address the situation. Parents and guardians who believe their child has provided information to us should contact our privacy team for assistance.
Updates to This Policy
We may update this privacy policy from time to time to reflect changes in our practices, legal requirements, or service offerings. When we make significant changes, we'll notify you through email or prominent notices on our platform. We'll also maintain a record of previous versions of this policy for your reference.
Minor updates, such as clarifications or formatting changes, may be made without notification. We encourage you to review this policy periodically to stay informed about how we protect your privacy. The "Last Updated" date at the top of this policy indicates when the most recent changes were made.
Contact Our Privacy Team
If you have questions about this privacy policy or want to exercise your privacy rights, our dedicated privacy team is here to help. We're committed to addressing your concerns promptly and thoroughly.
Email: info@brelunaxmedia.sbs
Phone: +61 741 501 900
Address: Level 1/19 Aplin St, Cairns City QLD 4870, Australia
We typically respond to privacy inquiries within 48 hours and aim to resolve all requests within 30 days. For urgent privacy concerns, please call our support line directly.